Old Fashioned Values
Using old fashioned values provide us with a modern day competitive edge
Politeness and good manners are often considered old fashioned ideals. In many ways it is unfortunate that at jjFOX we feel it necessary, in order to differentiate ourselves, to state our belief in these basic values and as such is a considerably unflattering comment on the recruitment market. That being said, the thought that such a simple principle can lead to a competitive edge and a business winning strategy, is extremely good news for a relatively new and expanding company.
Empty words? Certainly not. All employees of jjFOX have had these values impressed upon them from their first contact with the company through their induction and then by way of consistent reviews and reminders through their career with the company. It is now fair to claim that Politeness and Good Manners are part of the jjFOX culture.
At jjFOX we do not overcomplicate our role in your recruitment process, we do however, commit ourselves to three basic principles of Understanding, Service and Delivery. Whilst politeness and good manners underpin everything we do, it is a cornerstone in our Service values. To ensure that these values are met at all times, our Customer Relationship Management team are continuously gathering and reviewing feedback on this subject.
As with every other employment agency, jjFOX is a broker of information, a "middle-man". The role of "middle-man" is not coveted as a glamorous one and for good reason. We are often seen as the people that slow-down or confuse a situation. We are very aware of this at jjFOX and pride ourselves on giving the best possible response to all of our clients.
At any given time in a recruitment process it is possible that the broker has no further information to give; they may just be waiting for decisions to be made elsewhere. This in itself can be very frustrating for a client. However, this frustration is so often compounded by the broker not communicating the status or the fact that there is no change in status. In practical terms this leaves a client with the feeling that they are not being kept in the loop and that their calls are being avoided.
The solution, if you can call something so basic and simple, a solution, , is to ensure that jjFOX agents must take all calls made to them, assuming they are available to do so. When you consider that on average a jjFOX agent will be in the office between 8am and 7pm Monday to Friday we hope you will agree that there is plenty of opportunity to speak with your contact.
As a matter of course every client will be given the name of a member of the CRM team whom we would urge them to call immediately should any issues relating to Feedback or Politeness arise.